City Hall Tours
Customer Satisfaction Survey
Thank you for participating in a tour of Surrey’s City Hall! Your feedback is essential in ensuring that our tours are not only enjoyable but also informative and valuable. Please take a moment to share your thoughts and suggestions, as they will help us continue to enhance the experience for all visitors.

In which group type did you attend the tour?*
For teachers and/or supporting chaperones, please answer the following question based on your group of students.

Are you providing the feedback as a “participant” or “group leader”?*

On which date did you attend the tour?*

What is your age group?*

Rate Your Experience

Overall, how satisfied were you with the service we provided today?*

Based on your recent experience, please rate your level of agreement with each item below

I was warmly greeted and welcomed upon arrival.*

Staff were competent and knowledgable.*

Staff were helpful and friendly.*

The presentation material was interesting and informative.*

Comments

Do you have any suggestions for further improvements?

Do you have any highlights? What was the best part of the tour?

Were there any areas you didn't get to see and were hoping to learn more about?

Recommend City Hall Tours

And finally, how likely is it that you would recommend attending a City Hall Tour to a friend or colleague?*
Very unlikely
Very likely
Very likely
Information we collect and why we collect it.

Personal information is collected for the purposes of analyzing your responses to the City Hall Tours Customer Satisfaction Survey. The City of Surrey is collecting this information under s. 26(c) of the Freedom of Information and Protection of Privacy Act. For questions regarding the collection of personal information, please contact the Manager of Marketing and Communications at 13450 104 Avenue, Surrey, BC V3T 1V8, 604‑591‑4011. Web Privacy Code



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