Property & Payment Services

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Property and Payment Services
Online Customer Feedback

Mobile Viewing

Rate Your Experience

Overall, how satisfied were you with the service we provided today?

Very
Dissatisfied
Dissatisfied
Somewhat
Dissatisfied
Neutral
Somewhat
Satisfied
Satisfied
Very
Satisfied

Based on your recent experience, please rate your level of agreement with each item below.

Staff were competent and knowledgeable.

Strongly
Disagree
Disagree
Somewhat
Disagree
Neutral
Somewhat
Agree
Agree
Strongly
Agree
Not
Applicable

Staff were helpful and friendly.

Strongly
Disagree
Disagree
Somewhat
Disagree
Neutral
Somewhat
Agree
Agree
Strongly
Agree
Not
Applicable

Staff treated me respectfully.

Strongly
Disagree
Disagree
Somewhat
Disagree
Neutral
Somewhat
Agree
Agree
Strongly
Agree
Not
Applicable

The information provided related to my transaction was sufficient and accurate.

Strongly
Disagree
Disagree
Somewhat
Disagree
Neutral
Somewhat
Agree
Agree
Strongly
Agree
Not
Applicable

The transaction was completed in a timely manner.

Strongly
Disagree
Disagree
Somewhat
Disagree
Neutral
Somewhat
Agree
Agree
Strongly
Agree
Not
Applicable

It was easy to find the Property and Payment Services counter.

Strongly
Disagree
Disagree
Somewhat
Disagree
Neutral
Somewhat
Agree
Agree
Strongly
Agree
Not
Applicable

Comments

Do you have any additional feedback for us related to your customer service experience?

In-Person Versus Online

Why did you visit City Hall to complete this transaction instead of completing it online?

I didn’t know
No access to a computer
Information provided online was insufficient
Prefer personal interaction
Prefer paper receipt
Other

Please provide comments

Would you like us to follow up with you?

How can we reach you?

Email
Telephone

Please provide contact details

First Name

Last Name

Email Address

Telephone

Information we collect, and why we collect it.

Personal information is collected for the purposes of contacting you if requested in reference to comments provided. The City of Surrey is collecting this information under s. 26(c) of the Freedom of Information and Protection of Privacy Act. For questions regarding the collection of personal information, please contact the Manager of Marketing and Communications at 13450 104 Avenue, Surrey, BC V3T 1V8, 604‑591‑4011. Web Privacy Code